Cancellation of service

user_bchkoq Good morning! Thank you for taking the time out of your morning to reach out to our Community Forums Team for assistance with your account. While we hate to lose you as a customer, we understand that needs change from time to time. I'd be happy to help you with your account and services. To begin, can you please send a Direct Message with your name and the service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it