Hello @user_atif29 we can help close the account if you decide to do so. We'll need to work in a direct message, so we can access your account. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
notgoodatusernames
Expert
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2.1K Messages
14 hours ago
Moved to Customer Service for exposure to the Digital Care Team
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XfinityJosephA
Official Employee
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2.5K Messages
13 hours ago
Hello @user_atif29 we can help close the account if you decide to do so. We'll need to work in a direct message, so we can access your account. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
You can see how to send us a direct message here.
How to: Direct messaging within the forum | Xfinity Community Forum
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