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Saturday, December 14th, 2024 11:39 PM

Closed

Cancellation of cable tv & voice

I want to keep/upgrade internet but drop the other services (already switched to streaming only). 

Official Employee

 • 

2.9K Messages

21 days ago

@user_v2k8mj Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand wanting to make sure that you are subscribed to the services that meet your current needs. I'm happy to help right fit you to a great new package! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

Official Employee

 • 

1.1K Messages

19 days ago

@user_v2k8mj We have enjoyed helping you make changes to your account today, and my team is always here for you. Take care, and have a great day! 

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