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user_5r2ptw
1st Topic

Visitor

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1 Message

09/07/2026 11:55 PM

CANCELLATION OF ALL SERVICES

Hello,

I would like to completely cancel/disconnect my Xfinity Internet service effective immediately.

My new Internet service is already installed and active, and I do not wish to transfer, pause, downgrade, or modify my Xfinity service.

I own all of my networking equipment, so there is no Xfinity equipment that needs to be returned.

Please process the cancellation and provide written confirmation of:
• The effective disconnect date
• The final account balance or any credit due
• Confirmation that the account is closed and no further recurring charges will be assessed

Thank you.

Question

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Updated 

2 hours ago

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XfinitySean

Official Employee

 • 

955 Messages

2 hours ago

Hi there user_5r2ptw, thanks for taking the time to post here on the community forums! We'll be sorry to see you go, but our team can definitely help get your account taken care of for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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