Cancellation of Account

Good evening @cathy_kuzyk, and thank you for reaching out to our dedicated Communities team on our Community Forums, we appreciate your time. I'm so sorry to hear about your diagnosis, our thoughts are with you and your family. I see why you need to cancel your service and our team can help get that taken care of. This will require us to collect a few pieces of private information to get started. Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.