Visitor
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1 Message
Cancellation Number
Hi,
I scheduled a callback yesterday to get my service canceled at the end of the month. After spending 25mins on the phone with a customer service rep, she assured me that the cancellation was processed and that I would be receiving an email and text with a cancellation number. I have not received either and it’s been 24 hours.
EG
Expert
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118.9K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.9K Messages
2 days ago
Thank you for reaching out to our team. I am sorry to hear that we are losing you as a customer, but will be happy to check on any order on your account. You should be able to see any order on your Xfinity app or at the Xfinity.com/myaccount site. I can also check on that if you can send me a direct message with the full name and complete address for the service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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