1 Message
Cancellation notice?
I received a cancellation notice, but I never once request for a cancellation from Xfinity, I want to keep my current services (Internet & TV), so how do I fix this incorrect cancellation notice?
1 Message
I received a cancellation notice, but I never once request for a cancellation from Xfinity, I want to keep my current services (Internet & TV), so how do I fix this incorrect cancellation notice?
EG
Expert
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112.9K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.3K Messages
1 year ago
Howdy user_yst91b
It sounds like someone might have set up an installation for your home. We can easily help you get this resolved! It is common for apartments where someone might transpose a number or something of that nature.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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