Cancellation Notice triggered by new customer before I submit my request

I am moving out (renting my house), but did not submit my cancellation request to Xfinity yet. New customer has already submitted request for new service at same address and this triggered a cancellation of my service. I need to make sure these are coordinated so I do not lose service before my move out/cancellation date.

Also, I own my modem/router so no equipment to return. New customer will be acquiring equipment from Xfinity. We have overlapping dates of my move out and her formal/lease “move in date” which will be a few days before my actual move out date.

What do I need to do?

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XfinityJosephA

Official Employee

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2.5K Messages

10 hours ago

Mew152 we can get your account adjusted and fixed. Thanks for letting us know 👍Please send us a direct message that induces your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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Customer Service

Mew152

Cancellation Notice triggered by new customer before I submit my request

XfinityJosephA

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