Cancellation Not Processed and Repeated Incorrect Charges

Hello Xfinity Support Team,

I am extremely frustrated with my experience with Xfinity, and I honestly do not know whom else to contact at this point.

I have reached out multiple times, visited an Xfinity store in person, and spoken with several representatives, yet my concerns remain unresolved.

My Xfinity service was scheduled to be canceled effective October 31, 2026. I made it very clear that I wanted to terminate my service entirely, not change or extend my plan.

Despite this, I can still see another automatic payment scheduled for next month. Why am I being charged again when I have already requested cancellation?

Additionally, I was charged $95 per month for the past three months, despite repeatedly requesting that my plan be changed. Nobody took the necessary action, and I have not received a refund despite multiple follow-ups.

Regarding the modem, I was informed that I had 30 days to return the equipment. I intend to return it within the next two weeks, in accordance with the timeframe communicated to me.

At this point, I am requesting the following:

1. Immediate confirmation that my service was canceled effective October 31, 2026, as originally requested.
2. Cancellation of any upcoming automatic payments and confirmation that I will not be charged for service beyond the agreed cancellation date.
3. A review and appropriate refund of the $95 monthly charges I have been disputing for the past three months.
4. Written confirmation of my equipment return deadline and that returning the modem within the communicated timeframe will not result in additional charges.

I have spent an unreasonable amount of time trying to resolve what should have been a straightforward cancellation. It is unacceptable that, despite visiting the store and contacting multiple representatives, I am still having to follow up on the same issues.

I would like this escalated to a supervisor or the appropriate resolution team immediately. Please provide a clear written response addressing each of my concerns rather than directing me to contact another representative.

I do not want to continue paying for a service I have already requested to cancel.

I expect a prompt resolution.

Thank you.