1 Message
cancellation links not working; no response; impossible to schedule a call
This has been a wildly time consuming, fruitless, and frustrating process. HOW CAN I CANCEL MY SERVICES. The disparity between the ease with which you can purchase services v. the mountains you have to climb to cancel them is disgusting. I've spent 2 hours now on the phone, talking to robots, talking to a person who intermittently responds, and banging my head against a wall. But by all means, I love being asked if I want to upgrade while I'm on endless, useless hold.
XfinityEmilyB
Official Employee
•
1.7K Messages
26 days ago
@user_ia3io1 Welcome to our community forum! I'm sorry to hear about difficulty you've faced trying to close your account but you've reached the perfect place to get help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started.
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