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user_82b305
1st Topic

2 Messages

Saturday, July 29th, 2023 10:53 PM

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Cancellation help

I need to cancel my TV and phone packages since I moved from my TN house several days ago. I need to keep my internet until my house sells. I am told by chat persons that they are unable to do this for me via chat and I have not received either of 2promised calls back from someone who supposedly can cancel them for me. Someone please help!

Question

 • 

Updated 

2 years ago

58

1

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

2 years ago

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with making changes to your account. Apologies for the missed callbacks, but if you send us a Private Message we can get the ball rolling now.

3

0

user_82b305

2 Messages

@XfinityMarcus​ 

I am not sure how to send you a private message. Please advise. I have never used this message board before. 
Thanks

2 years ago

0

Again

Expert

 • 

31.4K Messages

@user_82b305​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

No worries at all, @user_82b305.

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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