Cancellation help from overseas after July phone attempt

I’m currently outside the US. I called in July to cancel my internet service, but I’m still being billed.

Please help me complete the cancellation in writing and review my July call and the charges since then. I’d also like written confirmation of the cancellation date and any final balance or equipment-return requirements.

Can an official support agent invite me to a private conversation so I can provide my account details?

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XfinityChristy

Official Employee

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3.2K Messages

13 minutes ago

user_p6t6eg Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry to hear you're still being billed after attempting to cancel your service. I'd be happy to take a closer look at the account, review the cancellation request, and help with any questions regarding billing, equipment returns, and final account status. Please send me a direct message with your full name and service address, and I'll be glad to investigate further for you. I look forward to assisting you and getting this sorted out.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

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user_p6t6eg

Cancellation help from overseas after July phone attempt

XfinityChristy

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