Oh dear, we wouldn't want to lose you as an Xfinity customer, what makes you consider a change to services today? Have you come across concerns with your current level of service that need to be addressed?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Cost is to high as I am a senior citizen. Also I was without power for five days and didn't receive a discount for equipment that was not able to used. A competitor offers a senior citizen discount. Unless I can get a deep discount I will be cancelling so I will need to know if I owe any cancellation fees.
peaches2165 Now I would be more than happy to take a look at your account on my end and see just what offers we have available for you today that are a bit more friendly for your budget. I know how important it is to keep costs under control these days as a consumer myself who manages the monthly billing for multiple households. I can also check on what discounts we have available just for you.
Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We would love to do so; however, when discussing account-specific details, this is not done on the public side of our Forums to protect your personal information.
You can use this link once signed in to message us directly.
Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
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1.6K Messages
1 day ago
peaches2165 thank you for using the Xfinity Community Forums page to reach out. Just to confirm, are you referring to xFi Complete, by chance?
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peaches2165
Contributor
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61 Messages
1 day ago
Please let me know what further discounts are available to lower my cost.
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