Visitor
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2 Messages
Cancellation email
Why do I keep receiving cancellation emails when I didn’t request one? I’ve ignored them until the last time when they actually canceled it, and I had to contact the live agent had it restored, but had to go to the Xfinity store to get a new modem since the old one stopped working when they cancelled it.
i just received another email, and not only I don’t want our service disrupted but want to make sure it will NEVER happen again! Please do something!!
XfinityDuron
Official Employee
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258 Messages
7 days ago
Hello @user_iyrr5i I do understand how this can be a huge inconvenience, I will be more than happy to look over your account. Would you mind sending your name and address in a direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_iyrr5i
Visitor
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2 Messages
12 hours ago
I just got another email!!
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