Visitor
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1 Message
Cancellation email
I currently have prepaid service, but I ordered a regular contact service tonight thinking that when the equipment arrives, I can just switch them with no interruption in service. I just got a cancellation email. I start a new job in two days and cannot have interruption in service. How do I fix this?
EG
Expert
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118.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.3K Messages
3 years ago
Hello, @user_dd04a4 thanks for being a valued customer. Prepaid service and residential service are two separate billing systems, so it is possible. I recommend calling our Prepaid team directly at 855-75-PREPAID or 855-757-7372 to make sure we keep your Prepaid account open long enough.
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