Visitor
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2 Messages
cancellation difficulties
Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS.
Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING.
Seems you don't want to help me leave. Oh, and BTW, yesterday was my billing date. You just hit my card again. I want that back.
987regulars
Visitor
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2 Messages
1 hour ago
What I want: Disconnect effective end of last billing cycle and refund of the new charges.
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XfinityMatthew
Official Employee
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2K Messages
1 hour ago
Hello @987regulars Thanks for reaching out. Sorry to hear you did not receive the requested callback. If you are needing assistance cancelling our team is happy to help accomodate that. In order to get that processed we need you to send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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