Cancellation Confirmation

user_rixy8r - Hello, and thank you for reaching out to us here on the Forums. I'm sorry to hear you've decided to cancel your service. If you don't mind sharing, what led to that decision? We'd appreciate the opportunity to review your concerns and see if there's anything we can do to keep you as part of the Xfinity family.

Please keep in mind that order processing can take some time. You should receive a confirmation email within 72 hours of your request. In the meantime, you'll continue to have access to the Xfinity app until the account is fully disconnected. Your services will disconnect on the date you requested and you'll only be billed for services up to that date; however, it may take a little additional time for the system to fully process and close the account order. 7-10 days.

I hope this information helps, and please let us know if there's anything else we can assist you with.