Visitor
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1 Message
Cancellation confirmation
I called customer support to cancel yesterday, recieved confirmation that my internet would be cancelled since I never activated and wouldn't have to pay. I was told I would get an email confirmation but never received it. I would like confirmation please.
XfinityJon
Official Employee
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346 Messages
2 days ago
Good afternoon user_co1zmb. I would be happy to look into this for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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