Cancellation Callback

I scheduled a cancellation callback, I was prompted to press 1 to continue, but the system never acknowledges that I press 1. Not sure how to cancel.

Retired Employee

•

729 Messages

2 years ago

Thank you for taking the time to reach out. I can definitely help you here, please send us a direct message. Thank you

Here is how to send our team a direct message with your full name and full address.

To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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