Cancellation by Phone in Violation of FTC and local Click to Cancel laws

To Comcast/Xfinity Customer Support,

I am writing to formally cancel my service effective immediately.

I am currently being instructed that I must speak with a representative or call a specific number to finalize this cancellation. Please be advised that this requirement is a direct violation of Colorado SB25-145, the Online Cancellation Act, which became effective on August 6, 2025.

Under this law:

1. One-Step Online Cancellation: Any person offering an automatic renewal contract to a Colorado consumer via an online medium must provide a "simple, cost-effective, timely, easy-to-use, and readily accessible mechanism" for canceling that contract.

2. Same-Medium Symmetry: Since I am able to manage my account and sign up for services online, the law requires that I be allowed to cancel through a one-step online cancellation link without being forced to engage in a "retention" call or navigate a labyrinth of human interactions.

3. Prohibition of Obstruction: The Act specifically prohibits practices that obstruct or delay a consumer’s ability to terminate their service immediately.

Furthermore, while the federal FTC "Click to Cancel" rule has faced various legal challenges, the Colorado Online Cancellation Act is state law and is currently in full effect.

I have completed the necessary authentication on my account. I do not consent to any further sales pitches, retention offers, or "save" attempts. My request to cancel is clear. I do not need a "call back request" only available after my next payment date. Please process this cancellation immediately.

Failure to provide a simple online cancellation method will result in a formal complaint to the Colorado Attorney General’s Office and the Better Business Bureau for non-compliance with the Online Cancellation Act.