Visitor
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1 Message
cancellation bill
Cancelled mid-month. Am still getting prompted to pay last bill for the period covering time post-cancellation. Shouldn't I be getting a pro-rated bill for the period up to the cancellation?
Visitor
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1 Message
Cancelled mid-month. Am still getting prompted to pay last bill for the period covering time post-cancellation. Shouldn't I be getting a pro-rated bill for the period up to the cancellation?
EG
Expert
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121.9K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
2 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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