Visitor
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1 Message
Cancellation and Payment
I cancelled my plan 2 months ago and still getting charged for a service I no longer use. I called customer service 3 separate times and each time they said they fixed it and a confirmation email was sent. I have yet to see this and still being charged the past 2 months. This is very concerning and quite frankly asinine to go through this. Fix it.
XfinityAmira
Official Employee
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4.3K Messages
29 days ago
Hi user_ti5eoh! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to let us know about the charges you received after canceling your account. We hate to see you go, but even more so, we definitely want to get this billing concern all sorted out. My team is here to support you!
To look into this for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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