user_m4r670 I'm terribly sorry to hear of your father's passing and my team and I send our condolences to your family. We can help through the process to cancel the account and services with you. We will need some information, and would ask to send us a direct message so personal information is not provided in a public area. Please send our team a direct message with your father's full name and address, as well as your name and contact information to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
XfinityThomasD
Official Employee
•
1.8K Messages
4 hours ago
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
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