canceling

Hi, I recently signed up for Xfinity internet service and paid a $25 deposit/activation fee, but installation hasn't happened yet. I'd like to cancel this order before activation and have the $25 deposit refunded.

Could you please confirm the cancellation and let me know when and how the deposit will be refunded? Thank you.

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XfinityPaula

Official Employee

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2.3K Messages

4 hours ago

user_iu6tfb Good morning to you! Thank you for reaching out for help with canceling the service. I'm sorry that we didn't get to set things up for you before you need to cancel, but I can assist you with that. Since this is directly for your account I have to ask you to please send us a direct message with your name and the address where you were setting up the service.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_iu6tfb

canceling

XfinityPaula

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