Visitor
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1 Message
Canceling
I have been trying to cancel my internet for a week and I've been told twice it was canceled and id receive a confirmation email. I have yet to recieve the email and I was charged still. Getting super frustrated
Visitor
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1 Message
I have been trying to cancel my internet for a week and I've been told twice it was canceled and id receive a confirmation email. I have yet to recieve the email and I was charged still. Getting super frustrated
EG
Expert
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118.1K Messages
48 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.4K Messages
41 minutes ago
Hello @user_cqh2gz
Thanks for reaching out to us on the forums! We can help with confirming your cancellation. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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