Visitor

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1 Message

Tuesday, May 19th, 2026 1:35 AM

Canceling

Have to make post to dm=> here it is lol.

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Expert

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118K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_l8wuro Be advised that sending an unsolicited direct message to the support team violates their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

Official Employee

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3.3K Messages

3 hours ago

 

user_l8wuro We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide more details of your need, so the Community can have an understanding of your concerns. Thank you! 

 

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