Canceling

Hi there, @dadibones! Thanks for reaching out for further assistance with your account. I am sorry to hear that you want to cancel! We are glad to help with any concerns you may have. We can set the account to close the same day or up to 30 days in advance. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message