2 Messages
Canceling Xfinity
Augusta, GA outage has not been fixed. Was supposed to get internet today by 5 pm, which even that date had been pushed back multiple times. It is 7 pm. No internet. Now the date has been pushed back to Oct 24th. A whole month without internet is ridiculous. I am a college student with deadlines and exams I am unable to prepare for. I am leaving Comcast tomorrow and getting ATT. I hate comcast and will never recommend them. I'd rather pay more for a reliable company.
XfinityAlyssaA
Official Employee
•
1.6K Messages
5 days ago
Good evening @user_m271wd, and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it. I'm sorry to hear that you are still experiencing a service interruption and that the dates and times have been pushed back, I understand how inconvenient and frustrating that is. Rest assured, our team is on your side and our top priority is getting our customers back online. As someone who is also taking online classes, I completely understand why you are upset and where you are coming from. We'd be happy to look further into your concerns to see if there is any additional insight we can provide.
To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
0
0