Visitor

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1 Message

Tuesday, October 21st, 2025

Canceling Xfinity TV and Voice packages.

I'm interested in Canceling my Xfinity TV and Voice packages, keeping only my Wifi and Mobile subscriptions. 

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Accepted Solution

Official Employee

 • 

2.9K Messages

11 hours ago

 

Hello, and thank you for visiting and joinnig us here on the Xfinnity Forums! You've reached the right place for help to make account changes, user_bubnb4. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Expert

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114.1K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.6K Messages

9 hours ago

 

user_bubnb4 Thanks again for reaching out! I'm glad our team could help make the account changes for you. Take care! 

 

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