Skip to main content
user_2qd7vo
1st Topic

Visitor

 • 

1 Message

Sunday, August 9th, 2026 5:36 PM

Canceling xfinity plan through Direct Message

I am trying to cancel my Xfinity plan through DMs, however I dont seem to have a Direct Message icon.

Question

 • 

Updated 

26 minutes ago

12

2

0

Oldest First
Selected Oldest First
XfinityEmilyB

Official Employee

 • 

3.1K Messages

1 hour ago

 

user_2qd7vo Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. We'd be heart-broken to see you go and I'd like the opportunity to turn this into a more positive experience :). What's the reason you're considering closing the account? 

 

0

0

EG

Expert

 • 

119.9K Messages

26 minutes ago

@user_2qd7vo @XfinityEmilyB 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

0

0

forum icon

New to the Community?

Start Here