Visitor
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2 Messages
Canceling services
I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this!
I have had many issues with this company! Never doinf what I ask, trying to get them to remove cable and then X1, and they didn't remove X1 no matter how many times I told them!
All I want is to cancle my services since I don't use xfinity anymore!
XfinityAlfonso
Official Employee
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2.4K Messages
9 hours ago
Hello user_7uvg58 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! We're so sorry to hear about the frustrations surrounding your cancellation of services, and would love to help in any way we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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XfinityJohnG
Official Employee
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2.5K Messages
8 hours ago
Thank you for reaching out to our team. I am glad that I was able to get that order set up correctly. Make sure to track the billing information on the Xfinity app or at the Xfinity.com/myaccount site. - XfinityJohnG
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