Skip to main content

    Support

    Offers

U
user_2cbj3x
1st Topic

Visitor

 • 

4 Messages

Thursday, May 15th, 2025 1:37 AM

Canceling services

I’ve been a loyal customer for a long time. I refuse to continue to use a service when I have an issue I can’t speak to a real live person. As of tomorrow I’m switching to ATT. I’ll take my chances with them. Good thing I didn’t switch my wireless services to them as well. Good riddance. 

Question

 • 

Updated 

1 day ago

10

1

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

1 day ago

Good evening @user_2cbj3x, and thank you for reaching out on our Community Forums. We are sorry to hear about the frustrating experience as this is never how we want our valuable customers to feel and appreciate your feedback. We are happy to forward it as we are always looking for ways to improve our customer experience. May I ask what issues you have been experiencing or if there is anything we can do to turn things around? Our Forums team here consists of real live agents that are happy to help with any concerns you may have. 

 

3

0

user_2cbj3x

Visitor

 • 

4 Messages

@XfinityAlyssaA​ I made the payment that I was asked to make are the beginning of the month. If I had known to pay more at time I would have. Now my service has been disconnected. I scheduled a payment for the amount I owe. I only get paid once a month. This is affecting my child’s ability to take his exams. We are scrambling now to make sure he can complete his assignments on time since no internet at the home. 

Like

Reply

1 day ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Oh, no! I understand where your frustrations are coming from @user_2cbj3x. As a parent myself, I understand how important it is for your child to have access to the internet for their schoolwork. I see that you stated you made a payment at the beginning of the month but now your service is disconnected. I also see you previously stated your bill keeps going up. Our team would be happy to review your account further to see how we can assist and why your service was disconnected. We can also look into what is causing your bill to increase and review options to reduce your bill and get you back into a more comfortable price range. Can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Our team will be happy to try to turn your experience around and see how we can help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_2cbj3x

Visitor

 • 

4 Messages

Direct message sent to support 

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here