Visitor
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1 Message
Canceling service
I want to cancel my internet service due to me not being able to get approved for payment plan option
Visitor
•
1 Message
I want to cancel my internet service due to me not being able to get approved for payment plan option
XfinityAmira
Official Employee
•
5.2K Messages
13 minutes ago
Hi user_uj8b4h! We appreciate you reaching out to our forum, and please know that my team is here to support you. We certainly hate to lose you, but we can assist. Please send us a direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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