Visitor
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1 Message
Canceling service
I’m trying to cancel my internet service. I’ve turned in the equipment, but the representative did not provide me with a receipt for canceling the service. This happened before and I was still being charged for the service.
XfinityMelinda
Official Employee
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469 Messages
24 minutes ago
Hello @user_ol1ikk, and thanks for reaching out on our Community Forum! I apologize you weren’t provided with a receipt when you returned your equipment, as typically one is provided to confirm the return.
To help us better understand what happened, had you already scheduled the cancellation of your internet service, or were you planning to cancel it at the store when returning the equipment?
I understand your concern about continuing to be billed. You can also review [Here] for more information on what to expect when Xfinity services are canceled. We’re happy to help!
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