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user_5fg7el
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09/26/2026 8:44 PM

Canceling Service

Good afternoon! I have service for [Edited: "Personal Information"]. I moved out in May but every time I try to cancel my service it has given me issues. I was charged $100 today so I’m just hoping to get this cleared up. I’ve moved but we have an xfinity here already. Please let me know what I need to do, thank you!

[Edited: "Personal Information"]

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Updated 

7 days ago

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XfinityThomasD

Official Employee

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2K Messages

7 days ago

@user_5fg7el Thanks for creating a post. I'm sorry to hear that you've been having trouble canceling the account, and my team can help look into this for you and assist further to backdate the cancellation request. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

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