Good afternoon, @user_wr06u7 ! I can definitely help you with removing your TV service and keeping your Xfinity Internet service active. Please send me a direct message (DM) with your full first and last name and complete service address so I can locate your account and review the available options with you. Once I have that information, I'll be happy to assist further. 😊
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
It was a pleasure today working with you in private and getting you on an Internet only plan. We do appreciate you and we truly do appreciate your business!
XfinityRichard
Official Employee
•
3.6K Messages
13 hours ago
Good afternoon, @user_wr06u7 ! I can definitely help you with removing your TV service and keeping your Xfinity Internet service active. Please send me a direct message (DM) with your full first and last name and complete service address so I can locate your account and review the available options with you. Once I have that information, I'll be happy to assist further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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XfinityRichard
Official Employee
•
3.6K Messages
12 hours ago
It was a pleasure today working with you in private and getting you on an Internet only plan. We do appreciate you and we truly do appreciate your business!
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