Visitor

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1 Message

09/06/2026 11:28 AM

Canceling service

I have canceled service Because the monthly rates are simply too high. There needs to be a plan for 55 and older who don't use games or work or

 Need excessive amount of bandwidth, but just high-speed Internet service for streaming tv. Price points In the fifty to sixty dollar range would be acceptable. But paying over a hundred dollars a month is excessive. I've switched to the T-Mobile and I'm paying under $60 a month. Receiving all services a bit slower than xfinity was, but still a very good service.

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Expert

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120.6K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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452 Messages

5 hours ago

Hi there @user_4ae8om Thank you so much for reaching out on our Xfinity Community Forum.  We definitely hate to lose you as a valued Xfinity customer.  I'll be happy to take another look at your account if you ever reconsider. 

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