Visitor
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1 Message
Canceling service
I am moving to an area that is not service by xfintiy and would like to cancel my service online but the chat could only offer me a call back days from now. Can someone help me with this ?
Visitor
•
1 Message
I am moving to an area that is not service by xfintiy and would like to cancel my service online but the chat could only offer me a call back days from now. Can someone help me with this ?
XfinityKam
Official Employee
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301 Messages
55 minutes ago
Hello @user_rv9nh2 I wish you well on your move, am hopeful in the future we will service this area! We can take a closer look into canceling for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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