Visitor
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1 Message
Canceling service
4 phone calls, 4 hours+
They said it was cancelled 2/17 for 2/28. It is still open and billing. I cannot go to store. I will NOT pay past 2/28. 3 agents said ok no charges and last agent said no way I owe. Cancelled on 2/17 2/24 both for 2/28 internet & landline.
XfinityAldrik
Official Employee
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2.5K Messages
8 hours ago
Thanks for reaching out @user_dwr18u! I’m really sorry you’ve had to make multiple calls and spend hours trying to get this resolved. If you requested cancellation for 2/28 and were told more than once that you wouldn’t be billed past that date, you absolutely deserve clarity and a correct final bill.
To review the cancellation order, confirm the correct disconnection date, and check the billing, I’ll need to take a look at your account directly. When you have a moment, please send me a Direct Message with your full name and service address. To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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