Greetings, @user_282c8a. I am sorry to hear that you are canceling your service! We welcome you back in the future if you are ever in need! You can drop your equipment off at your local Xfinity store. The location and hours can be found in the Xfinity app. There are also 2 convenient UPS options for equipment return. If you have a printer you can sign in at this link before your account closes on 10/1, https://customer.xfinity.com/returns and print a shipping label. From there you put it in a box and call 1-800-PICK-UPS (1-800-742-5877). They will come to get the package from you. That option will no longer work once the account is closed. The other option is to drop it off at your local UPS store. They will box, label, and ship it back to us. You just say this goes to Comcast, no account information is required. All of the options are free so please use the one that is most convenient for you.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.8K Messages
2 years ago
Greetings, @user_282c8a. I am sorry to hear that you are canceling your service! We welcome you back in the future if you are ever in need!
You can drop your equipment off at your local Xfinity store. The location and hours can be found in the Xfinity app. There are also 2 convenient UPS options for equipment return. If you have a printer you can sign in at this link before your account closes on 10/1, https://customer.xfinity.com/returns and print a shipping label. From there you put it in a box and call 1-800-PICK-UPS (1-800-742-5877). They will come to get the package from you. That option will no longer work once the account is closed. The other option is to drop it off at your local UPS store. They will box, label, and ship it back to us. You just say this goes to Comcast, no account information is required. All of the options are free so please use the one that is most convenient for you.
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