barbkvt's profile

New Poster


5 Messages

Wed, Nov 4, 2020 3:00 PM

Canceling Service

My 88 year old blind and hard of hearing mother has not used her phone in several months. She is in a building that provided basic cable. She has a modem for internet and voice. I spent an inordinate amount of time on chat trying to cancel her account. The agent gave a confirmation number, and a bunch of other information. I asked for a transcript and was told when I closed chat I would be given an opportunity for a transcript. I closed chat and was offered not chance for a transcript so I don't have instruction providing options to return the cable modem, the final bill amount, the confirmation number (still haven't received promised e-mail with confirmation number) nor the 800 numbers. I pointed out that since the building provides basic TV there was some sort of modem that was turned in when the cable modem was set up. I said the basic TV modem needs replacing. I was told to call an 800 number, but of course, I don't have the number. I don't suppose anybody can help out.



Official Employee


6.1K Messages

6 m ago

Hi @barbkvt

We appreciate you for using the Xfinity Forum to get help with confirming everything has been taken care of regarding your mom's account. I'm sorry you weren't presented with the opportunity to download the chat transcript. I'd be happy to help by confirming everything has been canceled as requested. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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