2 Messages
Canceling my Services
Have not been able to cancel over the phone. Had two time slots and no one ever called. I’d like to cancel my services directly.
2 Messages
Have not been able to cancel over the phone. Had two time slots and no one ever called. I’d like to cancel my services directly.
XfinitySheila
Official Employee
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1.1K Messages
11 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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XfinityOrlandoM
Official Employee
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2K Messages
10 months ago
@user_ngqx00
Thanks for reaching out to us, we are sad to see you leave Xfinity as you're one of our awesome customers! But we do understand, we do hope to service you here in the future, this link https://www.xfinity.com/planbuilder is it great website if you decide to sign back up! You can view all the promotions. Please enjoy the rest of the holiday weekend and feel free to reach out to us anytime and thank you for being the best part of Xfinity!
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