Visitor
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13 Messages
Canceling my service of over 3 years after being refused $300 prepaid Visa
I've had enough of Xfinity Mobile and I am canceling my service with them after they refuse to give me my $300 prepaid Visa.
I ordered a new iPhone 13 Pro Max in early October after I saw that I would receive a $300 prepaid Visa for upgrading. My previous phone was paid off through them. The phone arrived defective so I had to exchange it.
3 months later, I still didn't have my prepaid Visa card. I have been checking in with support the last month or so and I was always assured that I'd be getting the card. I recently reached out to support again only to be told that I did not qualify for the prepaid Visa since I exchanged phones.
How does this make sense? You send me a defective phone, which I had to exchange, and now I'm not eligible for the prepaid Visa. Yet, in 2019, my first Xr was defective and I exchanged it no problem and still received the $200 prepaid Visa.
CCAnna
Problem Solver
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874 Messages
3 years ago
I am sorry to hear about your experience @CJM1987. We would certainly hate to lose a loyal customer. Our team would be happy to investigate your gift card concerns. We have limited access to Xfinity Mobile accounts in this department, so if you are looking to cancel/make changes we will need you to reach out to them directly. If you would like to look into the gift card specifically, please send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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rtaj412_412
Visitor
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2 Messages
3 years ago
I considering taking Xfinity to small claims court on the grounds of deception that's stated by the Federal trades Commission. Full Disclosure was not exercised at the point of sale and because of that I have not received two $200 prepaid visa cards that was part of a BYO promotion that ended in November 2021. My sales rep's name was Rajat.
I brought my wife and daughter's number onto my account, my daughter had an iPhone 8 and wife an iPhone X. My wife's phone was not compatible with xfinity, so the sales rep suggested buying my wife a new device and I asked if I do that I wouldn't qualify for the $200 visa, so I asked if I could upgrade my device to the 13 pro max and give her my iPhone 11 pro and get the $200 for that since I was porting her in and he said yes. The terms of the promo was to keep my account in good standings for 90 days which I did and received notice that I satisfied the promotion which was on March 13th 2022. A few days later I checked back into the incentive website to get an ETA on the cards and the notice was no longer there. I've called in several times about this and have been given the run around. As I'm typing this I've been on the phone for just about 2 hours trying to get this resolved. I've included all proof including this current phone call.
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rtaj412_412
Visitor
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2 Messages
3 years ago
So the hang up is that the device I used for my wife's line which was my old device that I fully purchased through xfinity could not be used because of it coming from a previous promotion which I was not informed of at the point of sale and as I posted above, the sales rep Rajat said that I could. Now two whole months after i satisfied the promotion I'm told that I don't qualify. I'm taking these measures to ensure that the right thing is honored.
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