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1 Message

10/13/2026 6:23 PM

Canceling my iPads seevice

Hi, I want to permanently cancel my Xfinity Mobile line. I do not want to transfer or keep my phone number. I would like to complete the cancellation entirely through online chat without calling. Please help me cancel the line and confirm the effective cancellation date and any remaining device balance.

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Official Employee

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2.4K Messages

5 hours ago

Hey there, @user_f603tl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand wanting to make the changes with your Xfinity Mobile account, and I would be more than happy to look into getting that completed with you. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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