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user_ckhcbv
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Visitor

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1 Message

09/28/2026 5:12 PM

Canceling Internet Service

Our internet service has been degrading over the last six months, and xfinity has refused to do anything to address it.  It's now functionally useless, and we're replacing it with fiber.

Please cancel my internet service as of 10.5.26.  I have tried calling, working with telephone agents and online, etc., and xfinity refuses to cancel the service.  I ultimately get transferred to AI which refuses to cancel the service and will only ask me if I need help recovering my email password.

Setting aside the deceptive business practices, cancel my internet.  

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2 hours ago

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XfinityMarcus

Official Employee

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2.4K Messages

2 hours ago

user_ckhcbv thank you for using the Xfinity Community Forums page to reach out today. I can understand wanting to make a change to your service level if you have not had the experience you anticipated. Let's get your account pulled up to go over options together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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