Visitor
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1 Message
Canceling internet plan
Hello. I'm looking to cancel my internet plan and device as soon as possible. Any and all help would be much appreciated as the app nor the website were very helpful and instead kept giving me the run around on clear responses. Was hoping to find a quick and clear answer on how to cancel instead of dealing with the auto-generated responses that make no sense to the question that's being posed. Thank you.
EG
Expert
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114.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.8K Messages
10 hours ago
@user_duwqdg
Thanks for reaching out to us, we do hate to lose you as a customer, but we understand your concerns. Go ahead and send us a direct message including your first and last name and complete service address that get started.
Here's the detailed steps to direct message us:
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