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matth2778
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Visitor

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1 Message

Tuesday, June 16th, 2026 7:56 AM

Canceling Internet After Moving Abroad

Hello,

I would like to request the cancellation of my internet service, as I have moved abroad. However, I can't call to cancel because I no longer have access to my US number, and I am unable to make international calls. Thank you.



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Updated 

6 hours ago

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EG

Expert

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118.5K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPaula

Official Employee

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2.1K Messages

6 hours ago

 

matth2778 Hi there! Thanks for creating a post for help with closing the account. @EG moved the post to the right area for our help, and we would be happy to assist you. I hope that the move is going well, that's a big jump to make. 
If you could please send us a direct message with your name and the service address. From there we will verify the account and help with closing the account. 
@EG Thank you for moving the post over for us! 
**Edit to add steps to direct message**
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

(edited)

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