Visitor

 • 

1 Message

Wednesday, July 22nd, 2026 1:44 AM

Canceling HBO Max

Hello — I have been trying to cancel our HBO Max subscription all day and keep being sent in a loop. How do I cancel it?

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

12 hours ago

Thanks for reaching out @user_ez4ohl! Just to confirm, have you signed in to the primary Xfinity ID linked to your account and attempted to remove it through our plan builder site here:
https://www.xfinity.com/planbuilder

Official Employee

 • 

1.1K Messages

11 hours ago

Thank you for taking the time to reach out @user_ez4ohl I am happy that we were able to get HBO removed for you. Please feel free to create a new post if you need any additional assitance in the future! 

forum icon

New to the Community?

Start Here