Visitor
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1 Message
Canceling early termination fee with miltary ordeds
I have contacted support 6 times with no help. When I canceled my service they did not say there was a cancellation fee or I was under contract. I have military orders I can send in to wave the fees. I have moved to an area that does not have Xfinity services. I am requesting the fee cancellation since it is already charged to my account with a full refund of my credit funds, due to military relocation exemption which is supported by federal law (SCRA). I need an email to send my orders to verify so I can get my money back. There should be a support number for military members this is sad. The only this it says it’s to do this post for it to be canceled.
XfinityChelseaB
Official Employee
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2.2K Messages
54 minutes ago
Hello @Summerhill27, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We will need to pull up your account to see what's going on and if we can help in anyway possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_cuar5y
Contributor
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66 Messages
53 minutes ago
Xfinity ain’t worth it. Go VERIZON!
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