Canceling Disney Plus

user_y377lw Good morning! I'm sorry that our system is not allowing you to remove the service and that you are being pushed back and forth between the providers. I know what it's like to be stuck in the middle and not knowing how to get help, but you made the best move reaching out to us here! 

Can you please send us a direct message with your name and service address? From there we will verify the account and help figure out how to remove the services. 

 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514